MOHAMMED YASIR KAZMI

Led comprehensive digital marketing initiatives, including website management, SEO optimization, Google Ads, and Facebook Ads campaigns, significantly enhancing online visibility and customer engagement.

Streamlined critical back-office operations by coordinating Accounting, HR, and Inventory Management functions within SAP, improving data accuracy and process efficiency.

Drove sales performance as a Sales Representative, consistently achieving targets and contributing to overall revenue growth through effective customer relationship management.

Implemented robust inventory control protocols within SAP, optimizing stock levels and reducing carrying costs while ensuring product availability.

Developed and analyzed comprehensive performance reports on sales, customer acquisition, and purchase awareness, identifying key growth metrics to inform strategic goal setting for sustained business expansion.

Cultivated and maintained outstanding customer relationships by providing excellent support and resolving queries, enhancing client satisfaction and loyalty.

Optimized staffing and resource allocation by monitoring service periods and realigning team positions, ensuring optimal coverage and enhancing customer satisfaction.

Improved organizational efficiency by conducting daily pre-shift and weekly departmental meetings, fostering strong communication and accountability across teams.

Ensured 100% compliance with stringent food safety procedures and quality control guidelines, mitigating risks and upholding brand reputation.

Exceeded performance goals through effective prioritization and a consistent work ethic, demonstrating strong commitment to achieving business objectives.

Built and maintained courteous and effective working relationships with stakeholders, fostering a collaborative and productive environment.

Optimized team availability and resource allocation by effectively managing bookings, improving operational efficiency and service delivery.

Ensured timely project completion and adherence to deadlines through excellent planning and coordination skills.

Managed the distribution of Samsung and other phone brands, aligning purchasing with sales targets to ensure product availability and market competitiveness.

Cultivated and maintained strong supplier accounts, negotiating favorable terms to optimize procurement costs and ensure consistent product supply.

Successfully integrated new stock systems into the existing ERP, enhancing data flow and operational efficiency across departments.

Provided comprehensive training to staff on ERP utilization, improving user proficiency and maximizing system adoption.

Managed all company accounts, including invoicing and online tax filings, ensuring 100% compliance with KRA standards.

Implemented regular upgrades and backups of operating systems, antivirus, and databases, safeguarding critical financial data and ensuring system integrity.

Provided technical support by diagnosing Common Rail Injectors, contributing to operational continuity and efficiency.

Resolved a high volume of technical inquiries for Dell International clients, consistently achieving customer satisfaction targets.

Utilized diagnostic tools and troubleshooting techniques to resolve complex hardware and software issues efficiently.

Maintained accurate records of customer interactions and technical resolutions, contributing to knowledge base improvements.

Performed troubleshooting and repair for a range of PCs, both in-house and at client premises, minimizing downtime and ensuring continuous operations.

Installed and configured various Desktop OS and applications, ensuring optimal system performance and user functionality.

Configured and maintained critical server infrastructure, including mail, web, and proxy servers on Windows and Linux platforms, ensuring robust network services.

Developed technical and user documentation for implemented solutions, facilitating knowledge transfer and user adoption.

Trained end-users on new systems and applications, enhancing their technical proficiency and productivity.